Patient Care Coordinator, Clinical Experience and Operations
Company: Madison Medical
Location: Madison, NJ
Job Type: Full-Time, In Person
Pay: $27.00 to $30.00 per hour
About Madison Medical
Madison Medical is a physician-led, multidisciplinary ambulatory care facility delivering out-of-network care across sports medicine, medical wellness, and rehabilitation. Based in Madison, New Jersey, we operate as a licensed multi-specialty musculoskeletal super group with a vertically integrated care model designed to deliver the full continuum of MSK and wellness services under one roof.
Our clinical and operational structure reflects the infrastructure of a hospital-based outpatient center, with greater agility, stronger patient experience, and a sharper operational focus. We combine clinical excellence, structured systems, and modern technology to support high-level patient care across every stage of the patient journey.
Our practice operates from multiple floors of dedicated clinical space at 345 Main Street, Madison, NJ, with active buildout underway to expand advanced recovery, regenerative medicine, and wellness services. We are also building Management Services Organization infrastructure to support future multi-site expansion.
Our service lines span more than 15 specialties, including chiropractic medicine, interventional pain management, physical therapy and rehabilitation, primary care and sports medicine, podiatry, acupuncture, allergy testing and SLIT immunotherapy, hormone optimization, weight management, regenerative medicine, IV nutrient therapy, sleep medicine, athletic recovery, behavioral health integration, and telehealth.
Our operational platform includes a multi-provider clinical team, C-suite leadership across operations and finance, full-cycle revenue cycle management, CureMD integrated with reporting and digital intake systems, and a dedicated patient acquisition and community outreach function.
Position Overview
Madison Medical seeks a Patient Care Coordinator to lead the patient journey from first contact through ongoing care. This person serves as the central point of communication between patients, providers, and internal teams, ensuring a smooth, professional, and well-coordinated experience at every touchpoint.
This role begins with front-facing patient coordination and expands into cross-department operational support based on performance. Growth comes through accountability, precision, and follow-through.
This role fits someone who thrives in a fast-paced, structured environment, takes ownership of outcomes, adapts quickly as workflows evolve, and communicates with professionalism and clarity. It is an operations-driven role centered on patient experience, accuracy, and execution.
Work Schedule, Required
This is a fixed schedule and requires consistent reliability, including rotating Saturdays.
Monday, 8:30 AM to 5:00 PM
Tuesday, 7:00 AM to 3:30 PM
Wednesday, 8:30 AM to 5:00 PM
Thursday, 7:00 AM to 6:00 PM, split shifts
Friday, 7:30 AM to 1:30 PM
Saturday, 8:30 AM to 1:00 PM, rotating
Core Responsibilities
The Patient Care Coordinator serves as the primary point of contact for new and returning patients and coordinates scheduling across providers with clinical awareness. This role manages check-in, check-out, and intake workflows, guides patients through onboarding and care plans, and helps patients understand insurance benefits and out-of-network coverage.
This person also coordinates referrals, maintains accurate documentation, supports compliant recordkeeping in CureMD, and works across Outlook, Microsoft Teams, and RingCentral. The role includes tracking patient progress through internal systems and reporting tools, partnering with clinical and billing teams to improve patient flow, protecting patient confidentiality, and staying calm and solution-focused in high-volume settings.
Expectations for All Team Members
All team members are expected to follow documented workflows, use technology as designed, adapt as systems evolve, accept feedback and apply it quickly, communicate without defensiveness, and take ownership of results.
Qualifications
Candidates should have at least five years of experience in patient-facing roles within hospitals or private practice settings. Strong knowledge of insurance and out-of-network care models is required, along with experience coordinating multidisciplinary care. Proficiency with EMR systems and Microsoft platforms is essential, as are strong organizational and communication skills.
Compensation and Benefits
Madison Medical offers a competitive hourly rate of $27.00 to $30.00, along with a benefits package that includes 401(k), medical, dental, and vision insurance, paid time off, professional development and tuition reimbursement, a referral program, free parking, and performance-based advancement opportunities.
Work Location
Madison, NJ
In Person
Reliable commute required
Additional Company Context
Madison Medical Sports and Wellness is not a single-provider practice and not a traditional chiropractic office. We are a diversified healthcare enterprise built to reduce dependence on any one specialty, provider, or payer. Our model includes institutional-grade billing capability, recurring revenue through wellness and longitudinal care programs, real estate-backed expansion, and deep community integration through partnerships with schools, athletic programs, police departments, and municipal organizations.
We are building the next generation of outpatient MSK care, combining hospital-level clinical breadth with the speed, structure, and patient experience of a modern growth-focused medical group.
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