Job Description

Position Overview: Collections Specialist

The Collections Specialist is a key contributor to the firm’s credit and collections function, responsible for supporting the timely recovery of outstanding receivables. This role works closely with internal teams and external clients to ensure efficient collections while maintaining strong professional relationships. Success in this position requires excellent attention to detail, strong communication skills, and the ability to manage multiple priorities in a collaborative, fast-paced environment.

This role is based in the Roseland, NJ office and follows a hybrid schedule, offering a mix of in-office and remote work flexibility.

Key Responsibilities

• Oversee the accounts receivable (AR) statement and reminder process, including consistent follow-up on outstanding balances
• Communicate professionally with clients and internal stakeholders via phone and email, as directed by the Credit Manager
• Maintain accurate and organized records within the firm’s collections systems and documentation processes
• Ensure internal Partner approval is obtained before initiating client outreach regarding overdue accounts
• Research and resolve billing discrepancies by partnering with attorneys, billing teams, and clients, including reissuing invoices when necessary
• Proactively reach out to clients to discuss payment status and facilitate timely resolution of outstanding receivables
• Track and manage client payment plans, ensuring compliance with agreed terms
• Escalate complex or unresolved collection matters to Credit Managers when appropriate
• Respond promptly and accurately to inquiries regarding past due balances from both internal and external parties
• Monitor payment behavior and trends, providing insights and updates to Credit Managers to guide next steps
• Document all collection activities within ARCS2G and schedule appropriate follow-ups
• Generate, review, and distribute reports, ensuring accuracy and data integrity
• Partner with Credit Managers to develop and present payment plan proposals to attorneys and clients
• Collaborate with the Revenue Team to identify and implement process improvements
• Participate in semi-annual reviews to assess collectability of accounts receivable and work-in-progress (WIP)
• Support additional projects and initiatives as assigned by management

Qualifications & Skills

• Minimum of 5 years’ experience in accounts receivable and collections
• Prior experience in a law firm or legal accounting environment is strongly preferred
• Strong proficiency in Microsoft Excel and Word; experience with MiniSoft ARCS2G and Aderant is a plus
• Excellent verbal and written communication skills with the ability to interact effectively across all levels of an organization
• Highly organized with strong attention to detail and follow-through
• Proven ability to manage multiple priorities in a deadline-driven environment
• Demonstrates professionalism, sound judgment, and the ability to remain composed under pressure

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